New Reach Education
  • Tempe, AZ, USA
  • $40,000-$45,000
  • Salary
  • Full Time

Benefits available after 90 days


OUR COMPANY:

New Reach Education is a company based in Tempe, Arizona focused on investment and financial education. Our mission is to flip the current online education space and optimize it for student success. Put simply, our goal is to change the world of education in order to make life better for the students. We believe that people who invest their money in education should come out as winners, not losers. Currently supporting thousands of students, New Reach Education is making a powerful and lasting impact on the communities it serves.

POSITION SUMMARY

We are seeking a beginner to intermediate Tech Support Specialist, IT professionals to be a support extraordinaire.

If you have a heart for supporting people in their use of technology, this position is for you.

Looking for a hungry self starter, higher education not needed, proper attitude and the willingness & ability to learn is more important than what experience you have. We prefer training and equipping candidates over asking them to rethink how things may be done. A history in sales and service is a definite bonus.

Our goal for this position is to find a passionate and quick learning IT professional that we can empower to grow into a veteran systems admin. Experience in low code systems and knowledge of APIs is a bonus. Experience in Gsuite enterprise systems is necessary. Hands on support will never go away and we will always need professionals that love our staff to answer the call to "turn it off and on again." We put people first on our teams and passion, and patience, for empowering people with tech tools is a must. We are confident we can equip an eager learner.

We are excited for the growth of our team and cannot wait to meet those that may walk through our door.

RESPONSIBILITIES:

  • Respond to helpdesk tickets for general support
  • Able to thrive in "figure it out" scenarios.
  • Create and support workflow automations for our team to boost productivity
  • Support a user-base of ~40 mac users (with team member support) predominantly mac, with some PC users
  • Log issues in PM software and track time and notes for resolution
  • PC equipment inventory
  • New Hire PC set up
  • Other duties as assigned

BIG BONUS if you have:

  • Zapier Experience
  • Workflow Automation Experience
  • Python or Javascript Experience

BENEFITS

  • A Full Time Career
  • Make Bonuses Monthly
  • Rapid Growth Plan Ensured by Our Review Model
  • Health Package - 100% Vision and Dental COVERED and 50% Medical COVERED..
  • Caring Management that Will Mentor & Support You
  • Positive Culture that Values Hard Work and Relationships
  • Volunteer Opportunities to Give Back to the Community
  • Company Events and Team Building Outings
  • Clean - Drug Free Workplace
  • Your Family away from Family

New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.

Must pass a drug test prior to employment and will be subject to post-accident, random, and reasonable cause testing during employment.

New Reach Education
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